VoiceTrak Parameter Settings:

Custom Page 2	Message Light On	#0E
Custom Page 2	Message Light Off	**3E

Important: All other VoiceTrak parameters must be set to Default.

Use Tone/Cadence file: WIN100D

Notes:

Tone/Cadence Files - The file includes fast busy (reorder) tone which is programmed by default to start after 30 seconds. This can be adjusted down to 5 seconds and possibly less.

VoiceTrak Mailbox Types - All mailboxes should be N type for no monitoring during call transfers. The WIN can forward with trailing digits including # with the station number.

Transfer to fax machine. The tone table includes incoming fax detection. You may add an "X" type mailbox which transfers to a fax machine. Also add a line to the VOICE.BAT file which says: 'SET FAX_BOX=xxx' where xxx is mailbox for the fax machine. Not all fax machines send good CNG tones and will not transfer, but if fax tones are detected, the call will transfer to the extension specified in the FAX_BOX setting.

Programming Notes

We highly recommend using a programming terminal with help screens to confirm the available features in each software version. Feature numbers may vary by WIN version number.

Programming the WIN 100 D

Trunks

Trunks must be assigned to dial 9 group

Class of Service (COS)

Program the WIN COS so the actual VoiceTrak ports are programmed as VM ports.

Configure the VoiceTrak ports on the Win to allow message waiting lights.

Configure VoiceTrak ports on the Win to allow outdial capabilities (to call beepers). We are told that VM ports can dial out (9,) but not to stations.

Disconnect Signal

The software version we tested allowed a disconnect signal of reorder tone. Important: The alternate disconnect signal is a series of DTMF * tones. At certain points in the VoiceTrak program, this can be interpreted as a signal to delete a message. DO NOT every use the * key for a disconnect signal! You must set the system to use REORDER TONE and not the DTMF * key! (See SSD below for programming instructions.)

Supervised vs. Unsupervised transfers

We recommend unsupervised transfers (VoiceTrak N type boxes.)

Tenant Service

Special salutations and tenant service are easy and very flexible using WIN's phantom extension (PHTM) and direct call forward (CFWD). Trunk calls to a phantom extension using the DIL feature are forwarded to VoiceTrak to an "S" mailbox with the same number, and corresponding salutation will play.

WIN System Programming

STA

Voice mail ports are terminal type 13, voice mail; and COS = 30.

COS

Program COS 30 for the voice mail ports. Activate these features:

6 Forbidden Voice Announce
20 O/G Call Transfer
24 MSG Waiting Activation
27 TEL Busy Class (All)
36 Forbidden Voice Call Originate
37 Forbidden OHA Originate

Hunt

Program hunt group type "Master" with voice mail access number (pilot) and all VoiceTrak ports as extension numbers.

VMDT

Program the following:

1 = #E Direct CF
2 = #E Busy CF
3 = #E No Answer CF
4 = *E VM Access
5 = #E Busy VM ID

SSD

Data kind 23

2 = Reorder Tone

Data kind 08

Msg Tone Disallow (The 5 beeps when you receive a new message)

CFWD

Set no answer and busy forward for each telephone to the VoiceTrak access (pilot) number.

Voice Mail Key Programming

A soft key may be programmed to access a mailbox

Press SPD/LNR
The Soft Key
XXX (Voice mail access)
FLA (Pause)
* + Ext + Password (May be used to go directly into the mailbox)

This integration information is provided as a service to VoiceTrak dealers. VoiceTrak does not assume responsibility for the content or accuracy of this information. The dealer is responsible for insuring the telephone equipment provides the necessary features to support voice mail operation. Last updated April 25, 1997.