Manufacturer: NEC
Model: Mark II
Software Version: 4.0 or higher
Hardware Requirements: Voice Mail interface card - VMI-E ETU provides 4 VM interface channels with DTMF signaling and provides path to MFR-EA ETU. Note that two VMI-E ETUs can be installed in a system that has a CPU-EC4 or higher ETU. Some lower software versions support only 1 VMI-E card. (Check with NEC if software lower than EC4 is used).
(Important: If a single line card is used instead of the VMI-E, the system will not activate message waiting lights and will not forward to an individual voice mail box).
RSG-E Unit (Ring Generator) that supports the CCU in which the VMI-E ETU is installed is necessary. MFR-EA ETU (DTMF receiver card) is also necessary.
| Custom Page 2 | Message Light On | 541E |
| Custom Page 2 | Message Light Off | 54*E |
Important: All other VoiceTrak parameters must be set to Default.
Use Tone/Cadence file: NECMARK2
Notes:
The Mark II supports virtually all popular voice mail features. Excellent system!
Transfer to fax machine. The tone table includes incoming fax detection. You may add an "X" type mailbox which transfers to a fax machine. Also add a line to the VOICE.BAT file which says: 'SET FAX_BOX=xxx' where xxx is mailbox for the fax machine. Not all fax machines send good CNG tones and will not transfer, but if fax tones are detected, the call will transfer to the extension specified in the FAX_BOX setting.
Disconnect Signal -- System disconnect is provided by loop current drop. This provides an immediate signal.
Since the Mark II forwards to VoiceTrak and sends only the station number (without a preceding digit) additional configuration is necessary.
VoiceTrak 2.35 and higher includes a feature in Setup/Custom/Page 2 called Digit Trap. When this feature is activated, VoiceTrak adds a window of silence when answering. If a station number is dialed during the silence, the caller will be sent to the personal greeting of the mailbox number dialed. If a station number is dialed after the silence and while the opening Salutation is playing, the caller will be transferred to the extension number dialed.
In operation, callers to the system can listen to the main greeting and dial an extension number. VoiceTrak transfers the caller to the phone. If the phone is not answered and forwards to VoiceTrak, the Mark II will connect to VoiceTrak and dial the station number. Since the station number will be dialed by the Mark II during silence, the caller will hear the personal greeting of the called party.
We have found that the Digit Trap parameter should be set to 2, providing 2 seconds of silence after VoiceTrak answers. If the customer complains, explain option B or the option of buying a new phone system.
VoiceTrak 2.40 and higher includes the ability to designate certain Salutations as 'voice mail only' Salutations. When these Salutations are assigned to certain ports, and the mailbox number is dialed while the Salutation plays, the caller will be sent to the personal greeting of the called party. What's the difference? If the mailbox number is dialed while Salutations 00-49 plays, the caller will transfer to that station. If the mailbox number is dialed while Salutation 80-89 plays, the caller will hear the personal greeting of the called party.
Example: An incoming call is directed to a port which plays any Salutation 00 to 49. The caller dials 123 and is transferred to extension 123. Extension 123 is not answered and is Busy/No Answer forwarded to a different VoiceTrak port which is programmed to play Salutation 80. When the VoiceTrak port answers, the NEC Mark 2 sends DTMF tones of 123. VoiceTrak directs the caller to the personal greeting for box 123 and takes a message.
Important: If the phone was forwarded to a port which played any Salutation 00 to 49 the caller would be in an endless loop which would transfer back to the same extension. Example: An incoming call is directed to a port which plays any Salutation 00 to 49. The caller dials 123 and is transferred to extension 123. Extension 123 is not answered and is Busy/No Answer forwarded to a port which plays any Salutation 00 to 49. When the VoiceTrak port answers, the NEC Mark 2 sends DTMF tones of 123. VoiceTrak again transfers the caller to extension 123. The caller will stay in this loop forever and get very angry. Be sure that phones are not forwarded to the same group (unless Option C is used).
Establish 100 level and 200 level mailboxes. Extension 123 should have mailbox 123 and mailbox 223. The 100 level mailboxes are set to only record messages. The 200 level mailboxes are only used to transfer the caller to the extension. In operation, a caller reaches the auto attendant portion of VoiceTrak and dials 223. The caller is transferred to extension 123 by VoiceTrak. (Mailbox 223 is set with an extension of 123). If the call is not answered, the Mark II dials VoiceTrak and sends the digits 123. Since Mailbox 123 is always in Do Not Disturb, the caller hears the personal greeting and leaves a message.
Note that callers will hear the personal greeting if they dial 123 and will be transferred to the extension if they dial 223. To configure, the 1xx series mailboxes must be set with DND Status=Y and DND Change Allow=N. The 2xx mailbox must list the 1xx extension number in the 'extension' field.
Example: Extension 123 must have two mailboxes.
Mailbox 123 should be type N, name should be "zzzJohn zzzDoe" to trick Dial By Name, DND Status=Y, DND Change Allow=N, Call Screen Allow=N. Record a spoken name and personal greeting. This box will receive the messages.
Mailbox 223 should be type N, name should be "John Doe" to force Dial By Name and department menus to send callers to the phone extension, DND Status=N, DND Change Allow=N, Call Screen Allow=N. Record a spoken name so Dial By Name works properly. This box will NOT receive messages, but will transfer callers to the extension.
It is NOT possible to transfer callers to the pilot number of a hunt group if those extensions have been placed in BNA Forward. We discourage the use of hunt groups and suggest the use of a common area bell and a pickup code if necessary. (VoiceTrak ports should be in a hunt group).
The sequence is 42xxx with xxx representing the VoiceTrak hunt group number. If the hunt group is 333, each phone must be programmed using this sequence: Off Hook, 42, 333, On Hook.
Display sets will show "MSGx" where x represents the number of the message. To display the source of the message, touch 1 (or the appropriate message number). Message waiting indicators work normally.
If the phone system is configured so that internal calls to key sets result in an off-hook intercom call, it is necessary to force transfers from VoiceTrak into the >ring= mode by appending the extension number with the digit >1=. Assume that you are adding mailbox 123 for extension 123. On the VoiceTrak mailbox setup screen, enter 123 for the mailbox and 1231 for the extension number. When VoiceTrak transfers a call to this station, it will append a 1 and force the station to ring.
See Chapter 8 - Voice Mail Integration dated April 1990, document ND-20292. Set memory block 2D2, which is Voice Mail Call Forward Delay, to 1 second in order to speed the forward to voice mail process.
Memory Block 4B9 controls critical voice mail timers. Positions are set for
on or off. All positions 1 through 16 should be off, except for 4, 8 and
11 which should be set for on. These settings should set the Interdigit
Interval Time for 50ms, the DTMF Digit Duration for 110ms, Pause Time
for 1000ms, and Disconnect Time for 500ms. These timers are critical and
variations can keep VoiceTrak from working properly.
Important: These are set by port. You must repeat this
programming sequence for EACH VoiceTrak port! Don't just program the first
port and assume the others will work properly.