Panasonic DBS
32, 40, 72, 96 & Expansions
General Information
Manufacturer: Panasonic
Model: DBS 32, 40, 72, 96 & any combination.
Software Version: All versions supported, A-II and B highly recommended. Version
A will work but provides limited features. Upgrade to A-II or B for best results.
Panasonic Hardware Requirements: Receiver Card VB-43431; Ringer Generator
VB-2089P; Single Line Card VB-43621. (VB-43621A can be used instead and provides LC
disconnect signal.)
VoiceTrak Parameter Settings
| Global |
Lc Off * |
-1 |
| Custom Page 1 |
DTMF Disconnect |
1 |
| Custom Page 2 |
Message Light On |
*4E |
| Custom Page 2 |
Message Light Off |
*5E |
* Very old versions of our integration notes were incorrect. Lc Off should be set to
-1.
Important: All other VoiceTrak parameters must be set to Default.
Use Tone/Cadence file: PANA-40.DBS
Notes:
Tone/Cadence Files - VoiceTrak PANA-40.DBS tone & cadence file should be
used for current DBS software. Older DBS software may require the use of ACCUCALL to
create a new tone and filter table.
Transfer to fax machine. The PANA-40.DBS tone table includes incoming fax
detection. You may add an "X" type mailbox which transfers to a fax machine.
Also add a line to the VOICE.BAT file which says: 'SET FAX_BOX=xxx' where xxx is mailbox
for the fax machine. Not all fax machines send good CNG tones and will not transfer, but
if fax tones are detected, the call will transfer to the extension specified in the
FAX_BOX setting.
DBS Software Version
All B version software 5.03 or lower should be upgraded to 5.04 or higher to correct
several bugs which relate to voice mail. Do not use version CPC-B 5.03 under any
circumstances. Refer to Panasonic support for additional information on 5.03, and versions
prior to 5.03.
There are subtle but critical differences in DBS software, depending upon the version
number and the version date. To determine the DBS Software version from any display
telephone, touch ON/OFF, CONF, 7777. You will see something similar to: CPC-B V4.02 07'93.
This gives the software type, version and date.
Version A -
- Older versions of A software require the first station of the hunt group to be busy for
successful call forward to a mailbox. This is generally accomplished with an old SLT or a
resister across the tip & ring. Upgrade the customer to newer A, or better yet A-II or
B software. (Your customer is best served by A-II or B software.)
- On very old versions of CPC-A software, the CF/BNA feature on the DBS may not work
unless the DBS is set for Tone Calling.
Version B - 2.0 and up
- Call forward no answer (not just CF-B/NA)
- ML Keys
Version B - 3.0 and up
- Permanent call forward! User can't delete call forward from phone, display no longer
says FWD VoiceTrak all the time. Support calls and hassles reduced.
Version B - 4.0 and up
- Call forward in hunt. Hunt groups can now forward to voice mail with follow-on DTMF
(trailing digits). Allows a hunt group to have a distinct mailbox and message if forwarded
to VoiceTrak.
Version B - 5.0 and up
- Voice Mail button! Adds one-touch mailbox
access. Can dial VoiceTrak, send "*" + extension, and password if
desired. Key also flashes with MSGE key to indicate messages have been
left. Since the voice mail key calls the hunt group and not the utility
port, overall system efficiency is improved.
- Call forward with DND. In previous versions, a
phone with DND turned on would not forward to voice mail. This has been
corrected.
- DTMF muffle on external call forward to voice
mail. Customers have complained for years about the tones heard while a
call is forwarded to voice mail. Tones remain on intercom calls.
- Answer supervision during supervised transfers (R boxes).
Version B - 6.0 and up
Voice mail transfer key available for quick transfer to voice mail. Press VoiceMail DSS
key and station DSS key, or press VoiceMail transfer key and dial the station number to
quickly send caller to a personal greeting on VoiceTrak. Can forward to non-DBS numbers!
Can use I boxes, etc. with DSS keys!
Version A-II
A2 software lists for about half the price of CPC-B software and has only a few
differences:
- Does not support double cabinets (can't combine
cabinets).
- No T-1 support
- No ground start or DID.
- Virtually all other features and functions the
same as CPC-B 6.0
Automated Attendant -
Should the call be controlled by VoiceTrak or the DBS?
In almost all situations, VoiceTrak should be configured for unsupervised transfers (N
mailboxes). DBS CPC-B or CPC-A2 6.0 software has excellent call control and provides
almost every desired integration feature. The ONLY reason we can imagine for using
supervised (R mailboxes) is for call screening.
DBS Programming suggestions
- AEC Disconnect Signal -
- Use ONLY if VB-43621A AEC card installed with
CPC-A 3.3 or higher, or CPC-B 5.0 or higher. ON/OFF setting: CPC-B:
FF3-(1-144)-46-1 CPC-A: FF3-(1-72)-35-1
Duration: CPC-B:
FF1-2-1-35-5 CPC-A: FF1-2-1-23-5
ML key assignment (CPC-B 2.0 and higher).
- Provides call path when receiving second call via AA.
- FF5-(1-144)-xx-89: Assign ML (multiple loop) key.
- FF3-(1-144)-44-1: ML/MCO Separation. (CPC-B V4.0 and higher) Determines if key will be
ML or MCO key.
- Permanent Call Forward (CPC-B 3.0 or higher)
- Note: DBS manual
Issue 3, July 1993 lists these options incorrectly.
- FF3-(1-144)-42-(0-3): Permanent Call Forward type. Busy / No Answer (1) recommended.
- 0 - Permanent Call Forward OFF
- 1 - Call Forward - Busy / No Answer
- 2 - Call Forward - Busy only
- 3 - Call Forward - No Answer only
FF3-(1-144)-43-(100-699): Permanent Call Forward Extension. Enter the VoiceTrak pilot hunt
group number.
- Answer Supervision
(CPC-B 5.0 or higher).
- If supervised transfers must be used, this feature can speed answer
detection when calls are transferred. Also requires modification to Tone
& Filter file using Accucall program. This procedure is ONLY
necessary if supervised (R boxes) will be used.
From attendant phone:
On/Off, PROG, #94, 1, HOLD
Accucall must be modified to include a new entry. Type=OTHER, Terminating=NO, Cadence=NO,
Freq1=697, Freq2=1209, PCPM Code=10, Quick Count=32ms, On Time=256ms, Off Time=0ms. Also
enter 697 and 1209 in the filter file table.
- VoiceTrak Transfer Key (CPC-B 6.0 or higher -- do not use in 5.0)
- Used for quick transfer to personal greeting
To program: On/Off, PROG, FF key, CONF, CONF, AUTO, VoiceTrak pilot number, #, HOLD,
On/Off.
- VoiceTrak one-touch mailbox access key-
- (CPC-B 5.0 or higher) Access mailbox with one button. Password may be included, if
desired. (If the button also dials the password, security is reduced but convenience is
enhanced). The button can be programmed under a FF key or DSS key. If a DSS key is used,
the VoiceTrak key AND the MSGE lamp will light red when the user has a message. With an FF
key, only the MSGE lamp will light. To retrieve messages, simply press the key.
- Program speed dial 99 to include the codes: * + mailbox number + (password if desired).
- From each phone, PROG, AUTO, 99, * + mailbox number + (password if desired), HOLD.
- Program the desired FF or DSS key.
On/Off, PROG, (FF or DSS key), CONF, AUTO, (VoiceTrak pilot number), AUTO, 99, HOLD.
- VoiceTrak Hunt Group
- Programming may vary by version. Hunt group
must be Terminal in all cases.
- We suggest the VoiceTrak hunt group overflow to
the attendant hunt group after 15 seconds, and that the attendant hunt
group overflow to the VoiceTrak hunt group after 15 seconds. This
insures incoming calls to the attendant group will be answered by
VoiceTrak if the attendant is busy. It also insures that calls will
start ringing to the attendant if VoiceTrak should become busy or stop
functioning properly. (CPC-B 2.00 or higher)
Many VoiceTrak dealers use a consistent programming technique for each DBS/VoiceTrak
combination. For example, hunt group 555 could be used as the pilot number on all systems
and 566 could be the station used for all VoiceTrak modem ports.
Example:
- Hunt group type / Hunt group search method:
Terminal
- Pilot extension: 555
- Transfer Extension Number: Attendant console //
OR // Next hunt group: Attendant hunt group
- Hunt group member table: VoiceTrak stations (consider leaving last VoiceTrak port out of
group to avoid call collision with outcalls and message waiting light codes.)
Advanced DBS features and VoiceTrak: Why buy the best DBS software?
- Attendant overflow to VoiceTrak-
- If incoming calls are not answered by the
attendant(s) within a few rings (we recommend 20 seconds) the call can
overflow to VoiceTrak and be handled automatically. This insures
incoming calls are handled in a timely manner if the human attendant
can't keep up with the incoming calls.
- VoiceTrak transfer key-
- The attendant can press the VoiceTrak transfer
key, then press a DSS key or dial a mailbox number and press release.
The DBS will call VoiceTrak, wait for an answer, then send the caller to
the appropriate recording. DSS keys can be assigned for "I" mailboxes as
well. VoiceTrak can include directions to the office, mailing address,
fax number or other frequently requested information. The attendant can
press 2 buttons and release, and the caller will transfer to the
information.
- VoiceTrak message button-
- One touch mailbox access! The user can press
the VoiceTrak message button on their DBS phone to log onto VoiceTrak
and retrieve their messages. If desired, this button can also be
programmed with their password. Can be DSS or FF key.
- Permanent call forward to VoiceTrak-
- Phones can be left in busy/no answer forward to
VoiceTrak at all times. (Stations can also be set to forward to
VoiceTrak on busy only or no answer only conditions.) The DBS display is
not affected and the DND/CF light is not lit (unlike versions prior to
CPC-B 3.0 in which the display would say FWD 555 the DND/CF light would
stay lit). The station can be placed in all call forward to VoiceTrak to
temporarily send all calls to VoiceTrak. Starting in version CPC-B 5.0,
calls will also forward to VoiceTrak when the DBS DND (do not disturb)
feature is activated. (The DND key will NOT send calls to VoiceTrak
prior to CPC-B 5.0!)
- Auto camp-on of additional calls which then forward to VoiceTrak-
- If the station is busy, and another call is
transferred to the station, and the DBS is programmed properly, the
additional call will ring at the station prior to forwarding to
VoiceTrak. The called party can place the first call on hold and answer
the second call if desired.
- New AEC with LC disconnect-
- It is important to disconnect VoiceTrak ports
quickly when callers hang up without exiting the VoiceTrak system. Prior
to VB-43621A, disconnect was provided by a busy tone. The new AEC allows
even faster disconnect detection through use of loop current disconnect
supervision. The DBS must have CPC-A 3.3, CPC-B 5.0 or CPC-A-II.
- Muffle DTMF tones-
- Older DBS versions sound DTMF tones to the calling party when external calls forward to
VoiceTrak. Many callers didn't like this feature and Panasonic has removed this sound in
CPC-B 5.0.
Other notes:
If using old DBS software without permanent call forwarding, be sure that the onsite
administrator knows how to reprogram extensions to forward to VoiceTrak. It is easy to
lose the programming at an extension if someone 'plays' with the programming buttons on
the phone. (Why not upgrade?)
- OLD CPC-A software bug-
- If stations are forwarded to VoiceTrak with trailing digits on old A software versions,
the first extension in this hunt group must ALWAYS be busy for CF/BNA to function. (If the
CF/BNA feature has been implemented correctly, and if the first extension in the hunt
group is not busy, the following may occur: Internal calls made to a busy extension will
forward to the individual Voice Mail box but internal calls made to a non-busy extension
(not answered) will never forward anywhere). The best technique is to attach a single line
telephone to the lead extension of the hunt group and keep it off-hook. It's also a good
idea to take the receiver off site to prevent helpful people from putting this port
on-hook. Some dealers bridge the tip and ring with a resistor. Others just upgrade the
software.
- OLD VoiceTrak prompts - prior to Summer 1994-
- Call screening with supervised transfers will not function using the OLD VoiceTrak
prompts. The older VoiceTrak voice prompt 040 says, "Please touch 2 to Accept this
call or 7 to Refuse it." The 7 key on the DBS activates a conference call. Record the
prompt to say, "Please touch 2 to Accept this call or 3 to Forward to your voice
mail." This is ONLY necessary if the customer is using Supervised transfers,
Call Screening and the system shipped before the summer of 1994.
- DBS Version B 2.0 and higher should include a minimum of one ML key for each trunk group
to provide an additional voice path for intercom calls and additional AA transfers.(1)
- Message Waiting Lights -
- When an outside caller leaves a new message, the MSGE light on the DBS telephone will
light. When the subscriber calls the mailbox to retrieve messages, the light will go off.
The LAST VoiceTrak port should be used ONLY as a utility port and not accessed by internal
users or outside callers. If the last port is always busy, the lights won't operate
properly. Also note: Most customer complaints that the lights are not working
properly are not caused by VoiceTrak, but other people who accidentally activate a message
waiting lamp from another extension. (This is done by dialing an extension and touching
the digit 2 from any DBS phone.) VoiceTrak won't turn off those lamps! Be sure the onsite
administrator knows how to deactivate lights from a DBS phone! (On/Off, Auto, Flash,
On/Off is the sequence to turn off message lights at a DBS Digital phone.)
- DO NOT instruct the customer to press On/Off, Auto, Redial to retrieve messages
when the MSGE light is on. The customer will experience call collision. The utility port
will stay too busy for timely message light activity. Program an FF key to dial VoiceTrak.
DBS versions CPC-A-II 3.0 and higher or CPC-B 5.00 and higher allow one button mailbox
integration.
Centrex / Essex
Some offices have remote locations tied together through Centrex/Essx lines. While
VoiceTrak won't monitor the progress of the call, it can transfer and release the call to
the remote location. The mailbox should be set to "N" monitoring (no monitoring
of the call). If the actual Centrex/Essx extension is 2345, the mailbox number should be
2345 (or any other number) and the extension number should be 87,2345. The result: The
caller hears the main salutation and dials 2345. VoiceTrak executes a hook flash and dials
87, which tells the DBS to send a hook flash to the Centrex/Essx line. VoiceTrak then
dials 2345, which is the Centrex/Essx extension. The caller is transferred to the
Centrex/Essx extension 2345. Those remote locations make good homes for old answering
machines. (That makes it new auto attendant and old voice mail?) VoiceTrak offers a
version of VoiceTrak which provides complete integration with 1AESS through an RS-232
connection. This provides an excellent voice mail alternative for your customers using
Centrex/Essx service without Customer Premises Equipment. Please contact your VoiceTrak
representative for more information.
To Program the DBS Call Forward - Busy/No Answer (CF-BNA) Feature for VoiceTrak
Each DBS station with a VoiceTrak mailbox must be programmed to send the appropriate
identifying information to VoiceTrak. The is a two-step process: The station must be
forwarded to VoiceTrak, and the station must be programmed to send the correct information
to VoiceTrak so the caller will hear the correct personal greeting. This additional
information is often referred to as 'follow-on ID' or 'trailing digits'. Once this feature
is programmed it should not be necessary to program it again.
CPC-A (All) and CPC-1.0
Press ON/OFF key, PROG, AUTO, *, #
Dial individual VoiceTrak Mailbox number (Generally the extension number being
programmed)
Press HOLD key, press ON/OFF key
With this version you must walk to each phone for this programming. To program single
line ports you must temporarily install a digital card, program the port from a
temporarily installed digital set, then replace the analog card in place of the digital
card. (Why not just upgrade?)
CPC-A-II and CPC-B2.0 or higher
Depress ON/OFF key, PROG, AUTO, *
Dial the extension number for the phone to be programmed
Press #
Dial individual VoiceTrak Mailbox Number (Generally the extension number being
programmed)
Press HOLD key, Press ON/OFF key
With this version you can program all phones from one station. You can also program
single line phones from one digital station.
We suggest permanent call forwarding be implemented if the customer has CPC-B 3.0 or
higher.vb
CPC-A (All) and CPC-B less than 2.00
To Activate Call Forward - Busy No Answer (CF/BNA) at each telephone. This
feature must be activated and deactivated by each user as needed. Most users choose to
leave the CF-BNA feature activated at all times.
To Activate CF/BNA
Press ON/OFF key, Dial 721, Dial the VoiceTrak Hunt Group Number (ex: 555), press
ON/OFF
DND/CF light should turn on
To Activate ALL CALL forward to Voice Mail
Press ON/OFF key, Dial 720, Dial the VoiceTrak Hunt Group Number (ex: 555), press
ON/OFF
DND/CF light should turn on
To De-Activate CF-BNA (or any other call forwarding feature)
Press ON/OFF key, Dial 72, press ON/OFF key
DND/CF light should turn off