Iwatsu ADIX

Manufacturer: Iwatsu

Model: ADIX

Software Version: 4.2 + Untested with 4.0 but should work.

Hardware Requirements: IX-CPUL-1 with IX-EMEM-1, IX-8SUBS (Single Line subscriber card)

VoiceTrak Parameter Settings:

Custom Page 1	Message Light On	519E
Custom Page 1	Message Light Off	501519E

Important: All other VoiceTrak parameters must be set to Default.

Use Tone/Cadence file: ADIX.IWA

Transfer to fax machine. The tone table includes incoming fax detection. You may add an "X" type mailbox which transfers to a fax machine. Also add a line to the VOICE.BAT file which says: 'SET FAX_BOX=xxx' where xxx is mailbox for the fax machine. Not all fax machines send good CNG tones and will not transfer, but if fax tones are detected, the call will transfer to the extension specified in the FAX_BOX setting.

Programming Notes

The ADIX provides many advanced voice mail features lacking on most systems. These include:

Disconnect signal via DTMF or loop current drop (we prefer DTMF)
Forward calls to a voice mail box (unsupervised transfers)
Voice mail transfer key (provides fast transfer of callers to VoiceTrak without ringing phone)
Direct calls to VoiceTrak from station automatically log on to mailbox.

The ADIX identifies events using CI (Call Identifier) and CP (Call Progress) packets. These packets tell VoiceTrak about events from the ADIX. Version 4.0 software includes a table of 10 different packets while version 4.2 includes a table with 20 different packets.

The optimum way configure VoiceTrak is via unsupervised transfers. (Calls are transferred >blind= to a station, and the station forwards the call back to a particular VoiceTrak mailbox if the station is busy or not answered). The alternative approach is via supervised transfers, meaning VoiceTrak would control the call and monitor the line for busy or ringback tones and react accordingly. Supervised transfers tend to be less reliable and make the voice mail operation less efficient - even to the point of requiring additional ports in some situations.

Hunt group 47 on the ADIX should be used for the VoiceTrak hunt group.

In general, VoiceTrak uses the following scenarios:

Calls forwarded to VoiceTrak from the phone system should also send the >#= sign and the station number (# + E). This tells VoiceTrak to play the personal greeting of the called party and record a message.
Direct calls from the phone system to VoiceTrak (typically to play messages which have been left) should send a >*= and the station number (* + E). This identifies the station and tells VoiceTrak to request the password (if one has been recorded).
The disconnect signal should include a series of 4 >#= signs (####). This terminates any function and returns the port to the idle state.
ADIX documentation indicates the codes used to set and extinguish the message waiting indicators can be changed from their default value.

To set the light: MSG feature code + Ext number

Using default values, this would be: 519E
To extinguish the light: Cancel code + MSG feature code + Ext number
Using default values, this would be: 519501E
- (These values are entered in the VoiceTrak setup/custom/page 2 screen)

Programming for ADIX software version 4.0

Element	Value	Description
1	Blank	Incoming CO to be answered with main greeting
2	*	To log onto mailbox (* + Ext)
3	#	To be answered with personal greeting (# + Ext)
4	Blank	Direct incoming CO to AA port (play main greeting)
5	Blank	Hold recall to AA system (play main greeting)
6	Blank	Incoming CO call forwarded to AA system
7	#	Camp-on/unscreened trans recall to AA system
8	Blank	Unclear
9	Blank	Call progress tone on answered call
10	####	Disconnect signal

Programming for ADIX software version 4.2

See ADIX programming manual for complete description and information.

Element	Value	Description
1	Blank	CO call ring to VoiceTrak
2	*	ICM call to VoiceTrak to retrieve messages
3	Blank	Used to play instructions to outside callers [?]
4	#	Forwarded intercom calls - play personal greeting.
5	Blank	Immediate recall during transfer to invalid ADIX station.
6	*	Call from station to VoiceTrak to get messages.
7	#	Direct insertion call transferred from a station.
8	#	Similar to 7 above.
9	#	CO forwarded to VoiceTrak by a station
10	#	Intercom call forwarded to VoiceTrak by a station
11	#	No answer forward
12	#	Busy forward. (See notes below on Busy Forward)
13	*	Used to retrieve message from personal box.
14	Blank	Duplicated code
15	Blank	Overflow from an attendant or other position.
16	Blank	Similar to 15.
17	#	No answer forward.
18	#	Busy forward and DND. (See notes below on Busy Fwd)
19	####	Disconnect signal.
10		Not used

Additional Programming

REQUIRED

01.03 Port Definition

Define VoiceTrak ports as: Voice Mail / Auto Attendant (0-4-1)

01.04 Port Configuration

Decide which ports will be used for AA and which for VM. According to ADIX docs, AA reset may be required to effect the changes programmed in 01.04"

04.71 Call Coverage / Voice Mail Data

10 VM / AA port DTMF speed

0 = 50 milliseconds on / 50 milliseconds off

11 VM / AA Port In-Packet Pause Time (pause between CTI and CDI)

0 = No pause

12 VM / AA Port Pre-Disconnect Packet Pause Time

0 = No pause

13 VM / AA Port Disconnect Signal Type

0 = Disconnect via DTMF stream, not loop current disconnect

14 VM / AA Port Trunk ID Packet

0 = ID packet not included

15 VM / AA Port Loop Open Duration

0 = No loop open (set for DTMF in 13 above)

07.02 Hunt Group Access number

07.06 Feature Access Number

08.01 Hunt Group Type

08.02 Hunt Group Station

MUST be numbered 47 - 50 for voice mail. We suggest 50 for simplicity.

08.03 Hunt Group ID

Label as VoiceTrak

14.01 Key Assignment

V.MAIL - Mailbox Access Key. To transfer callers to VoiceTrak boxes.

VSSP - Voice Message Playback key.

15.01 Attendant Key Assignment

V.MAIL - Mailbox Access Key. To transfer callers to VoiceTrak boxes.

VSSP - Voice Message Playback key.

10.04 Station ID

10.45 Message Waiting

Default of 519 is OK

Operational Notes

(See ADIX documentation for additional details)

[Mail Box] key or [Mail Box Access No.] must be programmed to Hunt Group numbers 47 to 50.

[Hunt n] key or [Hunt Group Access No.] must be programmed to hung group 47 - 50 for VM ports.

To transfer an outside line or intercom call to a specific voice mail box

[TRAN] + [Mail Box key] + [DSS] + [On Hook]

-or-

[TRAN] + [Mail Box key] + [Mailbox Number] + [On Hook]

To transfer an outside line or intercom call to the mail VoiceTrak opening greeting

[TRAN] + [Extension number of first VoiceTrak Port] + [On Hook]

-or-

[TRAN] + [DSS key for VoiceTrak] + [Mailbox Number] + [On Hook]

To retrieve messages in the mailbox while message from the VM is selected on the LCD

[Off-hook] + [MSG] + [#]

Note that this operation to retrieve messages will always call the voice mail hunt group number 47, even if a message was left from another voice mail hunt group. This would apply only if more than one voice mail hunt group has been established.